Terms & Conditions 2017-03-20T00:17:29+00:00

Terms & Conditions

APPENDIX B

TERMS & CONDITIONS 2017

Changes to Rates Victoria Falls River Lodge reserves the right to amend rates but will honour any confirmed bookings at the existing agreed upon rates.  A booking is defined as ‘confirmed’ when the property has received payment / is holding a valid voucher.
Check in / Check out It is strongly advised that guests arrive in Camp at around 14h00 on their day of arrival and kindly request that rooms are vacated by 10h00 on their day of departure.  Guests arriving after 16h00 will be unable to join the afternoon activity.
Day Rooms NIL
Tourism Levy The Government Tourism Levy (currently 2% in Zimbabwe) is included in rates quoted.
Value Added Tax (VAT) Accommodation rates quoted are inclusive of 15 % VAT.
Payment Method Accommodation rates are quoted, invoiced and payable in US Dollars ($).  Direct bank transfer is the preferred method of payment.  Bank charges are for the payee’s account.  A 5% surcharge (on the invoice total) will be levied on all payments made via credit card.  Cash (US$), Visa and MasterCard payments are accepted at the Lodge.
FIT Individual Traveller

LUXURY TENTS & LUXURY FAMILY TENTS

Definition: Reservations comprising of 1 – 9 paying guests per night.

ISLAND TREEHOUSE SUITES

Definition: Reservations comprising of 1 – 2 paying guests per night.

FIT Cancellation Policy

LUXURY TENTS & LUXURY FAMILY TENTS

Prior to date of arrival: 60+ days = no charge; 59-30 days = 50%; 29 – 14 days = 75%; 13 – 0 days = 100%

The percentages are based on the total value of the individual reservation as booked.

Peak/High Season: during the months of June, July, August, September, October, mid-to-late December and early January – Victoria Falls River Lodge reserves the right to charge FULL cancellation payment on any bookings cancelled 30 days prior to arrival.

ISLAND TREEHOUSE SUITES

Prior to date of arrival: 60+ days = 25%; 59-30 days = 50%; 29 – 0 days = 100%

The percentages are based on the total value of the individual reservation as booked.

FIT Payment Policy A minimum deposit payment of 25% is required within 14 days of the booking being made order to secure / confirm a booking.  Full pre-payment is required 30 days prior to the date of arrival, unless alternative payment terms have been agreed upon.  For bookings made less than 30 days prior to arrival, full pre-payment within 72 hours is required.  In the case of tour operators who have authorised credit arrangements with Victoria Falls River Lodge – a valid voucher is required 30 days prior to the arrival date to secure / confirm the reservation.
Group Traveller

LUXURY TENTS & LUXURY FAMILY TENTS

Definition: Reservations comprising of 10 and more paying guests per night.

ISLAND TREEHOUSE SUITES

Definition: Reservations comprising of 3 and more paying guests per night.

Group Booking

Group bookings will only be held on a provisional basis as follows:  

If booking is made 91 days or more prior to date of arrival = 21 days; between 90 – 61 days prior to date of arrival = 14 days; less than 60 days prior to date of arrival = 7 days

Group Concession (does not apply to Tours Series / Allocations / Special Contracted Rates)

LUXURY TENTS & LUXURY FAMILY TENTS

Complimentary concession will be made to the agent/operator as follows:

For every 10 paying guests – 1 complimentary guest (up to a maximum of 2 complimentary guests).  Minimum 2-night stay.

ISLAND TREEHOUSE SUITES

Not applicable to the Island Treehouse Suites

Group Cancellation Policy

LUXURY TENTS & LUXURY FAMILY TENTS

Prior to date of arrival: 90+ days = 20%; 89 – 60 days = 50%; 59 – 30 days = 75% and less than 30 days = 100%.

The percentages are based on the total value of the individual reservation as booked.

ISLAND TREEHOUSE SUITES

Prior to date of arrival: 60+ days = 25%; 59 – 0 days = 100%

The percentages are based on the total value of the individual reservation as booked.

Group Payment Policy Prior to date of arrival: a minimum deposit of 25% is required in order to secure/confirm a booking.  Full pre-payment (or voucher – if credit client) is required 60 days prior to the date of arrival in order to secure the reservation.

ONLINE

Payment Policy

A minimum deposit payment of 50% is required in order to secure / confirm a booking.  Full pre-payment is required 30 days prior to the date of arrival, unless alternative payment terms have been agreed upon.  For bookings made less than 30 days prior to arrival, full pre-payment within 72 hours is required.  In the case of tour operators who have authorised credit arrangements with Victoria Falls River Lodge – a valid voucher is required 30 days prior to the arrival date to secure / confirm the reservation.

ONLINE

Cancellation Policy

The guest will be charged 50% of the total price if they cancel after reservation, and the total price if they cancel in the 30 days (i.e. 29-0 days) before arrival.
Tour Series All terms and conditions are separately negotiated.
Transfers

Transfers from and back to the Victoria Falls Airport (upon arrival and departure) are included in the aforementioned rate – guests are kindly requested to advise relevant flight times.  Guests arriving after 16h00 will be unable to join the afternoon activity.

It should be noted that the aforementioned included transfers from/to the Victoria Falls Airport are shared (i.e. with other guests travelling to/from Victoria Falls River Lodge) and direct (i.e. there are no unscheduled stops between the designated collection and drop off points).

Private transfers (airport or other) and / or additional luggage vehicles etc. can be arranged if required.  Kindly contact our team directly for more information regarding the relevant Terms and Conditions and additional costs applicable.

All unspecified transfers are at an additional cost.  Kindly enquire directly for more information.

Sharing Children Policy:

LUXURY TENTS & LUXURY FAMILY TENTS

 

0 – 3 year olds: Accommodated at no extra cost.  4 – 11 year olds:  accommodated at 25% of the adult sharing rate, with their parents (or 2 x adults) within a Family Suite.  12 – 17 year olds:  accommodated at 50% (half) of the adult sharing rate, with their parents (or 2 x adults) within the Family Suite.  18 years and older: persons aged 18 years and older are considered adults and will therefore require their own room/suite at the applicable adult rates.

Children accommodated in their own tent will be charged the full adult rate (i.e. the first two occupants of a tent (regardless of age) shall be charged the full adult sharing rate where after the age appropriate discounted sharing child rate(s) shall apply where applicable. NOTE: owing to the Lodge being unfenced and located in a National Park – and given that the tents are spaced between 40-60m apart – it is not recommended that children younger than 16 years occupy a tent on their own (without an older sibling / adult present).

Family rooms can accommodate up to 3 children – under the age of 18 years (sharing with adults) – in a smaller room adjoining the main bedroom area.  This alcove is separated from the main area by a curtain and contains a bunk bed and one single bed.  The bathroom is open plan and shared.

Camp cots are available with prior arrangement and each accommodates a maximum of one child.  Child minding services are available at an additional cost and are conducted by lodge staff.  NB:  Children are the responsibility of their parents/guardians.  The camp is situated in a National Park and is unfenced.  The pools too are not fenced or manned by staff.

ISLAND TREEHOUSE SUITES

The Island Treehouse Suites each accommodate a maximum of 2 sharing guests.

No persons younger than 12 years shall be accommodated on the Island.

Children accommodated in their own room will be charged the full adult rate (i.e. the first two occupants of a room (regardless of age) shall be charged the full adult sharing rate).

NOTE: owing to the Island Treehouse Suites being unfenced and located in a National Park it is not recommended that children younger than 16 years occupy a room on their own (without an older sibling / adult present).  NB:  Children are the responsibility of their parents/guardians.   Plunge pools are neither cordoned off nor manned by lifesavers / staff.

Tour Leaders/Private Guides/Interpreters/Pilot (does not apply to Tour Series or Groups)

LUXURY TENTS & LUXURY FAMILY TENTS

1-9 paying guests – Tour Leader pays 50% of per person sharing rate; 10 or more paying guests – Tour Leader stays free (on the same rate inclusions and exclusions – i.e. International vs SADC – as the paying guests). Subject to availability.

International: Guide/Pilot – $ 242.00 per person per night (Guide Accommodation) – net and non-commissionable

SADC: Guide/Pilot – $ 190.00 per person per night (Guide Accommodation) – net and non-commissionable

ISLAND TREEHOUSE SUITES

Owing to the limited number of rooms available – no reduced rate for Tour Leaders / Private Guides / Interpreters or Pilots is possible.

There is also no Guide Accommodation on Kandahar Island.

Should guests wish to be accompanied by any of the abovementioned parties – a Island Treehouse Suite will need to be booked for this party and the full rate shall apply.

Private / Sole Use Game Viewer

Guests wishing to secure a guaranteed sole use game drive vehicle may book this at the additional rate of $220.00 per drive (net and non-commissionable).

Families wishing to take children aged 4 – 7 years  on a game drive will require a sole use game viewer – at  the additional net cost of $ 220.00 per drive – however this is subject to the availability of vehicles (i.e. if sufficient vehicles are available on a particular drive, no charge shall be levied).

Travelling Companions  When visiting Victoria Falls River Lodge on safari, guests will encounter a number of fellow guests of various ages from different countries.  In order for all to get the maximum enjoyment from the visit, consideration for each other is paramount.  The Management of the Lodge therefore reserves the right to warn any guest whose behaviour they deem to be having a negative impact on the safety or enjoyment of any other guest.  The offending guest will be escorted off the premises if such a warning be ignored.  Any costs (including but not limited to transfers, flight changes, alternative accommodation etc.) arising from such a situation will be for the guests’ own account.
Force Majeure Victoria Falls River Lodge shall not be compelled to perform any obligation under the Contract if such performance is rendered impossible, substantially more difficult or delayed as a result of Acts, Orders, or Regulations issued by Central or Local Government, industrial disputes (whether official or unofficial), war, riots, hostilities, flood, fire, accident, act of God, epidemic or from any other cause, event or occurrence which Victoria Falls River Lodge is unable to prevent having due regard to its interests. Victoria Falls River Lodge shall not be liable for any loss, cost or delay arising from or as a result of such non-performance.  The onus is on the operator to ensure that their clients are in possession of adequate travel insurance.